Troubleshooting

Payment pending

What to do while a crypto payment is still confirming.

Innvil Credit not updated

A top-up only credits your balance once the payment is actually confirmed.

Telegram connection issue

The bot must actually be present in the Community, with the right rights, before anything goes live.

Watcher not responding

The most common causes, and how to check each one.

Community needs attention

What the health indicators on Overview and Communities actually mean.