Smart Escalation

A Watcher doesn't just say "I don't know" and stop there. When it genuinely can't find verified information for a question that needs project-specific facts, and a private Escalation Group is configured for the Project, it forwards the question there instead of guessing.

The lifecycle: a community question comes in → the Watcher checks its Project Knowledge → if that's insufficient, it escalates → an authorized admin answers in the Escalation Group → the verified answer is relayed back to the original community → optionally, the answer is promoted into reusable Project Knowledge.

Example — Member: "When is token distribution?" Watcher: "We don't currently have a confirmed distribution date in the available project information. I've forwarded this to the team for clarification and will follow up here once they respond."

Escalation only ever fires for a genuine informational question the Watcher can't answer — never for idle chat or something answerable generally/socially, and never when the Project Knowledge already has a real (even if "not yet announced") answer — see "Answer Confidence."

Escalation is Project-wide: any Watcher deployed to any Community in the Project can raise one, as long as the Project has a connected Escalation Group.